Created Customer Service Culture
90% of tax collector customers who completed surveys gave an overall 4-5 star rating to the tax collector team.
Will Roberts led the accurate collection and distribution of nearly $1billion in property tax revenue annually to fund all government operations across Volusia County.
New Services in More Places
Will Roberts added driver license, concealed weapons license and birth certificate services to select Tax Collection locations. New technology and online services were expanded to allow 24/7 transactions at vctaxcollector.org.
Will Roberts is opening a new location in Deltona offering tag, title, driver license and property tax services in early 2024.
Finances are streamlined and Will Roberts returned $9.2 million to the county general fund and taxing authorities in his first full year of operations.
Will Roberts has led a smooth transition in creating the first Constitutional Office of the Tax Collector in Volusia County in 50 years. He partners with the county for HR, IT, accounting and facilities to avoid duplicating services and keep costs down.
Will Roberts and staff have participated in many community outreach events to provide information the public about the work of the Tax Collector's office.
The Tax Collector's office has won multiple awards from the Florida Tax Collector's Association.